How to Stop Robocalls
Robocalls are automated phone calls that deliver pre-recorded messages. Learn how to reduce them and document repeat offenders.
What is a robocall?
A robocall is an automated phone call that delivers a pre-recorded message instead of connecting you to a live person. Robocalls are used by political campaigns, telemarketers, debt collectors, scammers, and legitimate businesses. Under the TCPA, most robocalls require your prior consent.
How to stop robocalls
Register your number on the National Do Not Call Registry at donotcall.gov. Use your phone's built-in call blocking or a call-blocking app to silence unknown numbers. Don't engage with robocalls — pressing numbers or speaking can confirm your number is active and lead to more calls. Let unknown calls go to voicemail.
Report robocalls
File a complaint with the FCC at fcc.gov/complaints and the FTC at reportfraud.ftc.gov. Include the phone number, date, and time of the call. If you know the organization, include that too. Reporting helps regulators identify patterns and take enforcement action.
Document robocalls with CivicShield
CivicShield helps you log each robocall with the number, date, time, and what was said. Track whether calls continue after you've asked them to stop, and build a timeline that shows the full history of unwanted contact.
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Frequently asked questions
Are robocalls illegal?
Many robocalls are illegal under the TCPA, which requires prior consent for most automated marketing calls. Political robocalls and charitable solicitations have some exemptions, but scam robocalls are always illegal.
Why do I still get robocalls after registering on the Do Not Call list?
The Do Not Call Registry stops legitimate telemarketers, but scammers ignore it. Registering reduces legal robocalls, but you'll still need call blocking and documentation for the illegal ones.
Should I press 1 to be removed from their list?
No. Pressing numbers or following prompts confirms your number is active and can lead to more robocalls. Let the call go to voicemail, note the number and date, and block the sender.
Can CivicShield block robocalls?
No — CivicShield is not a call blocker. It helps you identify, document, opt out of, and track unwanted calls. Use your phone's built-in blocking features alongside CivicShield for the best results.
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Disclaimer: CivicShield is a consumer privacy and documentation tool, not a law firm. CivicShield does not provide legal advice or guarantee a particular legal outcome. Laws and regulations vary by circumstance and jurisdiction. References to laws such as the TCPA or CAN-SPAM Act are for general informational purposes only — consult authoritative sources like the FCC and FTC for official guidance.